Customer Service Representative

Company Name:
Customer Service Representative - 70135487_20140402
The Opportunity
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Serve as key contact and liaison for customers to ensure total customer satisfaction.
See that every customer experience meets quality standards as defined by the customer. Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Ensure timely responses to customers.
Handle all written correspondence received from customers, and reply in a timely manner.
Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.
Participate in corrective branch action to resolve deficiencies.
Take an active role in selling Graybar goods and services on all inbound calls.
Provide support on product selection and application.
Participate in Continuous Improvement Teams in an effort to limit rework and improve services.
Other duties as assigned.
Minimum Job Requirements
Minimum of 1 year experience required
High school diploma or GED required
Preferred Job Requirements
2-3 years experience preferred: Some retail or counter sales experience preferred.
Two-year degree preferred
Knowledge, Skills, and Abilities
Knowledge of branch inventory products and the Company''s services
Strong communication skills
Ability to handle a variety of customer situations with enthusiasm and tact
Ability to work with all levels of employees and management, both internally and externally
Working Conditions
Traditional office environment.
EOE Minorities/Females/Protected Veterans/Disabled
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Primary Location: North Dakota-Minot
Req ID: 70135487_20140402

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