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Lead Case Manager

Company Name:
CDM Smith
Requisition ID 13006BR
Job Title Lead Case Manager
Location North Dakota - Minot
Office Location Minot, ND
Why CDM Smith? CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction, and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle. Join us!
Job Description CDM Smith is seeking a Lead Case Manager who will supervise Case Managers. Case Managers advise families through the full-life cycle procedures of the disaster recovery program. The Lead Case manager will report to the Housing Manager and will be responsible for supervising the following Case Manager responsibilities:
o Assist families in completing the application form, in person, telephone or internet
o Conduct face-to-face meetings with the family, explaining the housing disaster program and answering questions
o Provides specific descriptions of program options and technical assistance to the family in choosing the best program options for them, repair, replace, or buy-out. This includes the ability to perform preliminary and final calculations of all program options and providing the family with a clear and concise presentation of the options. This could be for a housing rehabilitation or reconstruction program, housing buyout program or housing reimbursement program
o Reviews required verification information from the family (e.g. identity, property ownership, damage assessments, etc.)
o Provide families with program information to take home, including a list of any documents still needed for verification
o Determine relocation services and payments in accordance with the Uniform Relocation Act
o Schedule a physical inspection of the property
o Refer cases to the Operations Center for document processing and verification, and monitor completion of processing the determinations of eligibility
o Contact the family as necessary to ensure that missing documents are provided.
o Perform a review of the verification information and relocation services and benefits prior to presentation to the family
Minimum Qualifications o Demonstrated knowledge of and experience applying the requirements, policies and procedures of the disaster housing program
o Communication skills - ability to articulate details of program in a manner understandable to variety of groups in person and over the phone
o Interpersonal skills- ability to work successfully with socio-economic and ethnically diverse populations
o Knowledge in best practices for customer service and experience in implementing such services
o Ability to review and analyze personal data such as tax returns, lease/rental agreements, property deeds, insurance or loan documents and financial records
o Knowledge of mathematics to perform eligibility and benefit calculations
o Skilled in multi-tasking, organizing and prioritizing work, maintain confidentiality of program materials and families personal information
o Knowledge of and ability to use Microsoft Word, Excel, Outlook and Internet.
o A flexible schedule including ability to perform some evening or weekend work which may be required
o 2 years of supervisory experience required
o 2 years of experience working on a CDBG project required, 5+ years of related experience
o High School Diploma
Assignment Category Fulltime-Regular
Amount of Travel Required 0%
EEO Statement We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate--as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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